Privacy Policy

Who we are

This Privacy Policy describes how HoldBot LLC, an Ohio limited liability company, collects and uses information when you use SlotBook, our AI-powered booking and scheduling platform for small businesses (“Service”).

What we collect

Depending on how you use SlotBook, we may collect:

• Account and contact details — for example, your name, email address, and phone number.
• Business information you enter — such as business name, address, hours of operation, and related profile or shop settings.
• Booking and appointment data — including appointments, availability, messages or notes you choose to store, and information your clients submit when they book (for example, name or contact details you collect through your booking flow).
• Payment information — subscription payments are processed by Stripe. We do not store your full card number on our servers; Stripe handles card data according to its own policies and industry standards.
• Technical and usage data — such as device or browser type, IP address, and basic logs that help us operate and secure the Service.

How we use your information

We use the information above to provide and operate SlotBook (including hosting your data, authentication, and AI-assisted scheduling features), to send transactional emails and other service-related messages (for example, account, billing, or security notices), and to improve the product (such as fixing bugs, understanding usage in aggregate, and developing new features), and to protect the Service and comply with law.

We don't sell your personal data

We do not sell your personal information. We share data only with service providers who help us run SlotBook (listed below), when required by law, or to protect our rights and the security of our users.

Third-party services

We rely on trusted vendors to deliver the Service. They process data on our behalf under appropriate agreements:

• Supabase — database and authentication infrastructure.
• Stripe — payment processing for subscriptions; Stripe handles card data.
• Anthropic — powers certain AI features in the product; prompts and related content may be sent to Anthropic's systems to generate responses, subject to their terms and safeguards.
• Twilio — planned for SMS-related features; when we enable this, SMS traffic may be processed by Twilio as described at that time.

Each provider has its own privacy notice; we encourage you to review them if you want more detail on how they handle data.

Data retention

We keep your information while your account is active and as needed to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. If you ask us to delete your data, we will do so within a reasonable time unless we must retain certain records by law.

Your choices and contact

You can update much of your information inside SlotBook. For access, correction, deletion, or other data requests (including if you are in a region with specific privacy rights), contact us at support@holdbot.ai. We will respond as required by applicable law.

Governing law

This Privacy Policy is governed by the laws of the State of Ohio, without regard to conflict-of-law principles, except where your local law requires otherwise for certain rights.

Changes

We may update this Privacy Policy from time to time. We will post the new version here and update the “Last updated” date. If changes are material, we will provide additional notice where appropriate (for example, by email or in-product notice).