Terms of Service

1. Who we are and what SlotBook is

SlotBook is an AI-powered booking and scheduling platform for barbershops, hair salons, nail salons, and similar appointment-based service businesses. It is operated by HoldBot LLC, an Ohio limited liability company (“HoldBot,” “we,” “us,” or “our”). In these Terms, “Service” means the SlotBook website, software, and related features we make available to you.

2. Accepting these terms

By creating an account or using the Service, you agree to these Terms of Service. If you do not agree, do not use SlotBook. We may update these Terms from time to time; we will notify you of material changes by email or in-product notice before they take effect. We will post the revised version and update the “Last updated” date. Continued use after changes become effective means you accept the updated Terms, except where applicable law requires otherwise.

3. Accounts and eligibility

You must provide accurate information when you register and keep your account information current. You are responsible for activity under your account and for safeguarding your login credentials. You must be old enough to enter a binding contract where you live (typically 18+) and have authority to bind any business you represent. You may not share your account in a way that circumvents security or our policies, or create an account if we have previously suspended you for a serious violation.

4. Subscription, billing, and cancellation

Paid plans are available at the prices shown at checkout (plus applicable taxes). Fees are billed in advance through Stripe, our payment processor. By subscribing, you authorize us (via Stripe) to charge your payment method on the schedule you select. Your subscription automatically renews each billing period until you cancel.

You may cancel your subscription at any time from your account or billing settings. Cancellation stops future charges; it takes effect at the end of your current billing period. We do not provide refunds for partial billing periods. If annual plans are offered, no refunds will be issued on annual subscriptions. Proration applies only if HoldBot terminates your account without cause. We do not promise refunds except where required by law or as stated above.

Stripe processing fees (2.9% + $0.30 per transaction) apply to transactions processed through the platform and are the responsibility of the subscribing merchant.

5. Acceptable use

You agree to use SlotBook only in compliance with applicable law. You will not use the Service for illegal activity, fraud, harassment, or to distribute malware. You will not abuse, disrupt, or attempt to gain unauthorized access to the Service, our systems, or other users’ accounts or data. You are responsible for your own compliance with laws that apply to your business and your clients (for example, scheduling, marketing, and data-protection rules).

Shops may collect additional information from end-customers through custom booking fields. You are solely responsible for ensuring that any custom fields you create do not collect sensitive information (such as Social Security numbers, health or medical information, financial account numbers, or government-issued ID numbers) and that your use of custom field data complies with applicable law. End-customers are not required to answer custom fields to complete a booking unless you designate them as required.

6. Data imports

If you import data into SlotBook (for example, via CSV upload), you represent and warrant that you have the right to upload that data and that doing so does not violate any applicable law or third-party rights. HoldBot is not responsible for data you import.

7. Our platform and your data

HoldBot LLC owns the SlotBook platform, including its software, branding, and underlying technology. You own your business data-the information you and your customers provide in connection with your use of the Service (subject to third-party rights and our Privacy Policy). We need a license from you to host, process, and display that data so we can run the Service for you; you grant us that license for as long as you use SlotBook and as described in our Privacy Policy.

8. Suspension

We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms, pose a security or legal risk, or if we are required to do so by law. Where practical, we will make reasonable efforts to notify you and explain the reason, unless notice is prohibited or would harm our users or the Service.

9. Service availability and disclaimers

The Service is provided “as is” and “as available.” We work hard to keep SlotBook reliable, but we do not guarantee uptime or uninterrupted access, and we do not warrant that the Service will be error-free or meet every use case. AI-assisted features produce outputs based on your inputs and our systems; you remain responsible for reviewing and using those outputs appropriately for your business.

To the fullest extent permitted by law, we disclaim implied warranties (such as merchantability or fitness for a particular purpose) except where they cannot be disclaimed. Our total liability for claims arising out of these Terms or the Service is limited to the greater of amounts you paid us for the Service in the twelve (12) months before the claim or one hundred U.S. dollars ($100), and we are not liable for indirect or consequential damages, except where prohibited by law.

10. Data processing roles

As between HoldBot and you (the merchant), you are the data controller for personal data you collect from your end-customers through SlotBook (for example, names, phone numbers, and email addresses submitted through your booking page). HoldBot acts as a data processor on your behalf with respect to that end-customer data.

As data processor, HoldBot will: (a) process end-customer data only as necessary to provide the Service and on your documented instructions; (b) implement reasonable technical and organizational security measures; (c) delete or return end-customer data upon termination of your account as described in our Privacy Policy; and (d) cooperate reasonably with data subject requests you are required to fulfill.

You are responsible for obtaining any consent required from your end-customers for the collection and use of their personal data, including any consent required under applicable privacy laws. HoldBot is not responsible for your compliance with laws governing your collection and use of end-customer data.

11. SMS and messaging features

When SMS features are enabled on the Service, automated text messages (such as appointment reminders and rebooking notifications) will only be sent to end-customers who have provided express written consent through the booking flow. Each SMS will include opt-out instructions (reply STOP to unsubscribe). Message frequency varies. Message and data rates may apply. You, as the merchant, are responsible for ensuring that your use of SMS features complies with applicable law, including the Telephone Consumer Protection Act (TCPA). HoldBot’s SMS features are powered by Twilio; by enabling SMS, you agree to Twilio’s messaging policies.

12. Indemnification

Merchant indemnification of HoldBot. You agree to indemnify, defend, and hold harmless HoldBot LLC and its members, officers, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of applicable law; (b) your misuse of the Service; or (c) any dispute between you and your end-customers.

HoldBot indemnification of Merchant. HoldBot agrees to indemnify, defend, and hold harmless you from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) third-party claims that the SlotBook platform, as provided by HoldBot, infringes a third party’s intellectual property rights; or (b) HoldBot’s gross negligence or willful misconduct.

13. Dispute resolution and arbitration

Informal resolution. Before initiating arbitration, the party with a dispute must provide the other with written notice describing the claim. The parties will attempt to resolve the dispute informally for 30 days after notice is received.

Binding arbitration. If the dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration will be Ohio. The arbitrator’s decision will be final and binding.

Class action waiver. All claims must be brought in the parties’ individual capacity, not as a plaintiff or class member in any class or representative proceeding. The arbitrator may not consolidate more than one person’s claims.

Small claims carve-out. Either party may bring an individual claim in small claims court if it qualifies.

Injunctive relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for intellectual property infringement or unauthorized access to the Service.

14. DMCA

We respect intellectual property rights. If you believe content on SlotBook infringes your copyright, please contact us at support@holdbot.ai with the information required under the Digital Millennium Copyright Act. We will respond to valid notices in accordance with applicable law.

15. Governing law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Except as provided in the arbitration section above, courts in Ohio have exclusive jurisdiction for disputes where court proceedings are permitted.

16. Contact

Questions about these Terms? Contact us at support@holdbot.ai.